IT Service Management Consultation (ITIL)

We are always looking for the newest technologies that enables our customers to achieve business quality by using efficient methods, and have a profound experience in managing work by applying best practices to promote efficiency, effectiveness, governance and quality.

One of the reliable methods to achieve this is applying Information Technology Infrastructure Library Framework. ITIL describes processes, procedures, tasks, and checklists which are not organization-specific nor technology-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

RMG provides comprehensive solutions to help establishments accomplish their work, complete the objectives of information technology service management, provide consultation services in establishing processes of service management and enhance the management of IT infrastructure according to ITIL best practices. In addition, we manage technical services and provide complete integration with Lean, Agile and DevOps.

• Evaluation of current operations and services maturity in the organization.
• Defining breaches and weak in the system.
• Designing and developing service management processes and service catalogue according to ITIL best practices.
• Offering courses for employees to increase awareness.
• Providing support in operating service management processes.
• Evaluating services and operations, metrics and following up services enhancement schedule.
• Problems and events management.
• Evaluating service management.

ITIL® 4 what’s new and what have changed?

ITIL® 4 is the latest update of the most spread framework around the world for information technology service management. This framework concentrates on best practices that provides best value and reach optimal level for IT service. ITIL® 4 also redefine the practices to make it easy for organization to transfer to the digital world. It concentrates also on adding Value for the organization owners, working holistically and Keeping things simple. ITIL® 4 provides complete integration with Lean, Agile and DevOps.

RMG acknowledged ITIL® 4 for its enormous benefits for organizations:

Service Value System:

Includes all elements and activities that interacts and integrate to make a value:

• Overlook the system
• Demand, opportunity and value
• Service Value Chain

The ITIL® 4 guiding principles:

1. Focus on Value
2. Start where you are
3. Progress iteratively with feedback
4. Collaborate and promote visibility
5. Think and work holistically
6. Keep it simple and practical
7. Optimize and automate

1. ركِّز على القيمة
2. ابدأ من حيث أنت الآن وتابع عملية التطوير
3. تَقدَّم بشكل دائم مع التركيز على مراقبة التطور باستمرار
4. تَعاوَن وعزز الشفافية
5. فَكِّر واعمل بشكل شمولي
6. حافظ على البساطة والعملية
7. حَسِّن وأتْمِت.

• ممارسات إدارية عامة
• ممارسات إدارة الخدمات
• ممارسات الإدارة التقنية