Effective Communication Skills (Soft Skills Category)

By the end of the course, learners will be able to:

• Understand the meaning of effective communication, functions of communication and the communication process.
• Communicate with individuals at workplace in comprehensible and efficient way.
• Conduct messages using different delivery techniques and tools, including open-ended questions, metaphors, illustrations and effective words.
• Evaluate advantages and disadvantages of different organizational communication channels, so trainee chooses the correct channel to use, without committing mistakes or receiving negative comments from managers, colleagues or clients, in different work situations.
• Develop successful verbal, non-verbal, written and oral communication, and recognize the advantages/ disadvantages of each communication type. And use body language, facial expressions and voice intonation to emphasis messages.
• Understand and overcome with different barriers to communications.
• Adopt active listening and providing feedback skills.
• Observe, interpret and analyze situations based of different perceptions.
• Compare different organizational communication flows, networks and challenges in order to reflect on the trainee’s organization and fully explain how communication works currently and how it should be.